Return Policy
Returns and cancellations for handmade items
Handmade Items
Handmade items are created individually and may be returned within 14 days of purchase, provided they are in their original condition and packaging.
Return Conditions:
- Items must be unused and in their original condition
- Original packaging and any included documentation must be included
- Items must not show signs of wear, damage, or alteration
- Any tags, labels, or protective coverings that were included must be present
To return a handmade item, please contact us at contact@zakthrexeuvulin.world to arrange the return. We will provide you with return instructions and a return address.
Once we receive and inspect the returned item, we will process a refund to the original payment method within 5-10 business days. Refunds may take additional time to appear in your account depending on your payment provider.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or we have made an error.
Gift Wrapping Services
Gift wrapping services are provided on a custom basis. Once wrapping is completed, services cannot be returned or refunded unless there is a defect in our workmanship.
Service Satisfaction:
If you are not satisfied with the wrapping service, please contact us within 48 hours of collection to discuss the issue. We take pride in our work and want to ensure you are happy with the result.
We will work with you to resolve any concerns, which may include:
- Reviewing the work and addressing any issues
- Re-wrapping the item if there is a defect in our workmanship
- Finding a mutually acceptable solution
Please note that differences in aesthetic preference or style from what was discussed may not constitute a defect. We aim to ensure clear communication about style and materials before work begins to avoid misunderstandings.
Since gift wrapping services are custom work completed to your specifications, standard return policies do not apply. However, we are committed to resolving any legitimate concerns about the quality of our work.
Cancellations
If you need to cancel a service before work begins, please contact us as soon as possible. Cancellation terms will be discussed when services are arranged and may vary depending on the type and scope of service.
Cancellation Timeframes:
- Before Work Begins: Cancellations made before work has started are generally fully refundable, subject to any deposit terms agreed at the time of booking.
- During Production: For handmade items or services that are in production, cancellation may not be possible if work has already begun. We will discuss this with you on a case-by-case basis and may charge for work completed and materials used.
- Completed Services: Once services are completed and delivered, standard return policy applies rather than cancellation terms.
We understand that circumstances can change, and we will work with you to find fair solutions when cancellations are necessary. Early notification allows us to minimize any inconvenience and costs.
For gift wrapping services, cancellations made with at least 24 hours' notice before the scheduled appointment are typically fully refundable.
Defective Items
If you receive a handmade item that is defective or damaged, please contact us immediately. We stand behind the quality of our work and will address any defects promptly.
What Constitutes a Defect:
- Structural damage or breakage that occurred during creation or shipping
- Material defects that affect the item's functionality or durability
- Significant deviations from the agreed specifications
- Damage that occurred due to our handling or packaging
Please note that minor variations that are normal for handmade items (such as slight texture differences or natural material variations) are not considered defects.
Reporting Defects:
When reporting a defect, please provide:
- Photographs clearly showing the defect or damage
- Description of the issue
- Your order or reference number if available
- Date of receipt
This information helps us understand the issue and resolve it promptly. We will arrange for a replacement or refund, depending on the circumstances and your preference. If a replacement is provided, we will cover return shipping costs for the defective item.
Custom Orders
Custom or personalised handmade items may not be returnable unless there is a defect. This will be discussed when the order is placed, and specific terms will be agreed upon before work begins.
Custom items are created specifically to your specifications and preferences, which means:
- They may not be suitable for other customers
- Materials and labour are committed to your specific order
- Standard return policies may not apply
However, we will always work with you if there are defects or if we have not met the agreed specifications. Clear communication before production helps ensure satisfaction with custom orders.
If you are unsure about a custom order, we can provide samples, detailed descriptions, or mock-ups where possible before final production begins.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email or call us to notify us of your intention to return an item and receive return instructions.
- Get Authorization: We will provide you with a return authorization and instructions for packaging and shipping.
- Package Carefully: Pack the item securely in its original packaging if possible, or in appropriate protective packaging to prevent damage during return shipping.
- Ship the Item: Send the item to the address we provide, using a tracked shipping method recommended. You are responsible for return shipping costs unless the item is defective.
- Receive Refund: Once we receive and inspect the returned item, we will process your refund within 5-10 business days.
Please do not send returns without first contacting us, as unauthorized returns may delay processing.
Refund Processing
Refunds will be processed to the original payment method used for the purchase. Processing times are as follows:
- Once we receive and inspect the returned item: 1-3 business days
- Refund processing by our payment processor: 2-5 business days
- Refund appearing in your account: Additional 2-5 business days depending on your bank or payment provider
Total time from receipt of return to refund appearing in your account is typically 5-10 business days, though it may take longer in some cases.
We will notify you via email when we receive your return and when the refund has been processed.
Contact for Returns
To initiate a return, discuss a cancellation, or ask questions about our return policy, please contact us:
Email: contact@zakthrexeuvulin.world
Address: 31 Grafton Street, Dublin, D02 YY42, Ireland
We aim to respond to all return inquiries within 2 business days. Please include as much detail as possible in your initial contact to help us assist you efficiently.
Consumer Rights
This policy does not affect your statutory rights as a consumer under Irish and European Union law. Under consumer protection legislation, you have rights including:
- The right to return goods within 14 days for a full refund (subject to certain conditions)
- The right to receive goods that match their description and are of satisfactory quality
- The right to repair, replacement, or refund for faulty goods
If you have any questions about your statutory rights, please contact us or consult the Competition and Consumer Protection Commission (CCPC) or the European Consumer Centre.
We are committed to complying with all applicable consumer protection laws and ensuring you receive fair treatment in all transactions.